Back to Help Center
πŸ’°
Billing & Plans

Billing Questions

Common questions about billing, payments, and subscriptions.

β†’When am I charged?

You're charged immediately when you upgrade. Subsequent charges happen on the same day each month (monthly) or year (annual).

β†’Can I get a refund?

We offer a 14-day money-back guarantee. If you're not satisfied with Pro, email gideonbosiregj@gmail.com within 14 days for a full refund.

β†’What happens if payment fails?

We'll email you immediately and retry the payment. You have 7 days to update your payment method before your account is downgraded to Free.

β†’Can I change payment methods?

Yes! Go to Settings > Billing > Update Payment Method. Changes take effect immediately for future charges.

β†’Do you offer student discounts?

Yes! Students get 50% off Pro with a valid .edu email address. Contact gideonbosiregj@gmail.com to verify your student status.

β†’What about teams or companies?

We offer Enterprise plans with volume discounts. Contact us for custom pricing based on team size.

πŸ’‘Pro Tips

  • βœ“Set a calendar reminder before renewal dates
  • βœ“Keep payment methods up to date
  • βœ“Check your email for payment receipts
PrepCoach - AI-Powered Interview Practice | Land Your Dream Job